Just over 10 years ago I accepted my first management position as an assistant manager of a Subway sandwich shop. I knew very little about leadership other than what I had seen as an employee, including what I thought that they did well and what I thought needed improvement. From my perspective the best leaders were the ones that were able to relate to and work with the team. After the past 10 years I have picked up many techniques that I have adapted to my roll now as the manager of a movie theater. It is important to note that most of my leadership has been with high school and college age kids in which their needs and desire often are drastically different from those of adults. This can change their motivation and drive which is key in knowing how to deal with them. One of the tools that I have used since shortly after I started at Subway was the One Minute Manager technique. The main idea is that a manager should often spend a minute with an employee to set goals, a minute with an employee to coach, and a minute with an employee to praise. The first thing that I learned is that one minute is not enough for this to work, which I think was a management from above technique whereas I believe that the best managers manage from within. Also since every employee is different I wasn’t going to be able to use a template for these things, though the main points work well. Let people know when they do well, that they made good decisions. Let people know when they do something that wasn’t right, that they made a poor decision and not a flaw in their person. Finally set quick, clear, decisive goals that are accomplishable. Doing these things along with others that I will discuss in further blogs I have evolved as a team member to a team manager! Let me know if there are any topics you would like to hear about or if you have questions about enhancing your own management techniques. -Dan
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